Pall Mall Medical

Pall Mall Medical 2021-02-24 Person 1 5 0

The customer service at Pall Mall is appalling. The designated patient coordinators are never available to speak with, take a very long time to answer emails and most of the time, the cosmetic department does not answer the phone. You are always passed between people and told someone will get back to you, but they never do. I had to ask for weeks to get a surgery date confirmed, with nothing ever being followed up by email which left me very in the dark about where I was in the process of booking and confirming a surgery date. Nothing was explained unless I asked and no one ever proactively checked up on me. The information given about the process is contradicting dependant on who you speak with on the phone. Overall, it is very unsatisfactory, not personal, doesn’t make you feel confident in receiving treatment through them and you have to chase everything up multiple times. They changed appointments without reasonable explanation, had my personal details wrong on their database and am yet to speak with my patient coordinator after sending an email and requested a call back via reception. Hopeless.

The entire customer journey.

Pall Mall Medical 2021-01-22 Person 2 5 0

Your call is not answered under 30-45 minutes on a regular basis, and many will confirm this. It is easier to go round to reception to voice your query. The medical side is good.

Covered in above comments.

Pall Mall Medical 2020-09-17 Person 5 5 0

Everything at Pall Mall medical, from the staff to the facilities and the care I was given are exceptional and I can't rate them highly enough.

I honestly can't think of any area they could improve.

Pall Mall Medical 2020-03-02 Person 5 5 0

I went to see Dr Chun Tang a few months ago at pall mall medical centre in Manchester he is a very good friendly and approachable GP, I felt that he was caring and he listened to me and he is intelligent highly perceptive and understanding and very articulate he is gently spoken and cares about what you say, on top of this he has many years experience as a doctor I urge all people reading this to pay a visit to DR TANG should they have any medical issues, he is fully able to lead you in the right direction I have seen him many times and I believe in his abilities completely.

Pall Mall Medical 2019-12-22 Person 5 5 0

MY NAME IS JASON LEES, I HAVE BEEN GOING TO PALLMALL MEDICAL IN MANCHESTER CITY CENTRE FOR 10 YEARS AND I HAVE LOVED EVERY VISIT, I FIRST MET Dr Karim is a consultant psychiatrist and a senior member of the Royal College of Psychiatrists, London with an extensive experience in psychiatry of over 26 years. HE WAS AN ABSOLUTE DELIGHT TO MEET IM USUALLY VERY NERVOUS ABOUT MEETING NEW PEOPLE BUT WITH DOCTOR KARIM I FELT AT EASE RIGHT AWAY, HE SMILES A LOT WHICH MAKES YOU FEEL COMFORTABLE, HE WELCOMED ME INTO HIS OFFICE AND ASKED ME TO SIT DOWN I FELT LIKE ID KNOW HIM ALL MY LIFE, I WENT TO TALK ABOUT A MENTAL HEALTH ISSUE IVE HAD A LONG TIME, HE WAS VERY INTELLIGENT, CARING AND SEEMED TO KNOW THE ANSWER BEFORE I'D EVEN FINISHED TELLING HIM THAT IS HOW PERCEPTIVE HE IS I KNEW HE WAS THE DOCTOR FOR ME RIGHT AWAY HE WAS KEEN TO SEE ME AGAIN AND HAS AN AMAZING SENSE OF CALM ABOUT HIM I WILL DEFINITELY BE SEEING DOCTOR KARIM AGAIN VERY OFTEN EVEN TO THE POINT SHOULD HE DECIDE TO LEAVE THE CLINIC I URGE ALL THOSE READING THIS TO PAY A VISIT TO DOCTOR KARIM SHOULD THEY FEEL THEY HAVE ANY WORRIES ABOUT ANYTHING OR MENTAL HEALTH ISSUES, I GIVE HIM 20 STARS OUT OF 5 HE IS THAT GREAT AND UNDERSTANDING I KNOW HE WILL LEAD YOU IN THE RIGHT DIRECTION, I LOOK FORWARD TO SEEING YOU AGAIN DOCTOR KARIM AND THANKYOU JASON THOMAS LEES.